CHS provides Retail Excellence Daily (RED) Mystery Shop inspections at no charge to our marketers. These evaluations assist in identifying strengths and areas for improvement at each site – giving you the information you need to better position yourself against the competition.
New this year:
- One Mystery Shop Round Per Year
Starting this year, all Cenex locations will be shopped one time per year. The 2020 round of mystery shops will run from July 1 to September 30. - Earn Points Back Through Corrective Actions
Through the corrective action process, you will now have the opportunity to earn points back for failed questions that have been corrected. The window to submit corrective actions will close on October 31. - New Passing Threshold
Sites that score 90% or higher will receive a passing score. Sites that score below 90% will have the opportunity to earn points back via the new Corrective Action process. Any sites with a score below 90% after the corrective action window closes will receive a failure fee.
As you prepare for this upcoming round, here are some brief FAQ’s. Additional details were mailed early July.
FAQs
Below are some helpful links to ensure that you are prepared for this round of shops.
- Cenex Retail Brand Image Standards Manual
- Dispenser Decal and Fueling Island Order Form
- Cenex Uniforms and Nametags
- Hourly Restroom Log
- Daily Pump Island Checklist
- Front-Line Employee Training
Should you have any questions on the RED Mystery Shop program, please send an email to refinedfuelsmarketing@chsinc.com.
