Yearly, CHS provides Retail Excellence Daily (RED) Mystery Shop inspections at no charge to our marketers. These evaluations assist in identifying strengths and areas for improvement at each site – giving you the information you need to better position yourself against the competition. The 2020 Summer Round of Retail Excellence Daily (RED) Mystery Shop evaluations begins on Monday, June 1.
New this year:
- One Mystery Shop Round Per Year
Starting this year, all Cenex locations will be shopped one time per year. The 2020 round of mystery shops will run from June 1 to September 30. - Earn Points Back Through Corrective Actions
Through the corrective action process, you will now have the opportunity to earn points back for failed questions that have been corrected. The window to submit corrective actions will close on October 31. - New Passing Threshold
Sites that score 90% or higher will receive a passing score. Sites that score below 90% will have the opportunity to earn points back via the new Corrective Action process. Any sites with a score below 90% after the corrective action window closes will receive a failure fee.
Below are some helpful links to ensure that you are prepared for this round of shops.
- Cenex Retail Brand Image Standards Manual
- Dispenser Decal and Fueling Island Order Form
- Cenex Uniforms and Nametags
- Hourly Restroom Log
- Daily Pump Island Checklist
- Front-Line Employee Training
Should you have any questions on the RED Mystery Shop program, please send an email to refinedfuelsmarketing@chsinc.com.
Make sure your fueling islands and dispensers are clean and ready for Mystery Shops with help from Island Magic available through Ver-Tec Solutions. Click here to check out how this heavy-duty cleaner removes build-up from concrete islands, dispensers, lines, and cradles. This product comes in two convenient sizes and it’s available for order today by clicking on the order form.
