Don’t Forget to Complete Your Corrective Actions!
The current round of Cenex® Retail Excellence Daily (RED) mystery shops are now complete! If you happen to score below a 90%, you can still earn points back for a failed question that has been corrected up until October 30.
To submit a Corrective Action:
- Log on to the Cenex mystery shop portal
- Click into the specific locations evaluation results
- Click on Submit Inquiry at the top of the page, a pop-up window with a list of questions will appear
- Select the specific question that you are remediating and enter the required information including uploading photo documentation showing corrected elements
- Click Submit
During Corrective Action review process, photos will be analyzed to determine if standards are met and points can be returned. It is important to note all brand standard infraction(s) must be remedied.
Locations that don’t receive a score of 90% or greater after October 30 will receive a failure fee. Consecutive failures will result in enforcement of contractual rights to ensure compliance with Cenex Retail Image Brand Standards. Enforcement may include, but is not limited to:
- $250.00 fine for the first failure
- $500.00 fine for two or more consecutive fails
- Termination of the Branded Petroleum Marketers Agreement (BPMA)
Contact your Cenex representative or refinedfuelsmarketing@chsinc.com with any questions.
