Mystery Shop Round Coming to a Close
The current round of Cenex® Retail Excellence Daily (RED) inspections are scheduled to be completed on September 30. These evaluations assist in identifying strengths and areas for improvement at each site – giving you the information you need to better position yourself against the competition.
Locations that score 90% or higher, will receive a passing score. Locations scoring below a 90% can earn points back for incorrect elements via the Inquiry Process. All inquiries must be submitted by October 31 to receive an updated score.
During Inquiry review, photos will be analyzed to determine if standards are met, and points can be returned. It is important to note all brand standard infraction(s) must be remedied.
Scores below 90% after October 31 will result in enforcement of contractual rights to ensure compliance with Cenex Retail Image Brand Standards. Enforcement may include, but is not limited to:
- $250.00 fee for first score below 90%
- $500.00 fee for two or more consecutive scores below 90%
- Termination of the Branded Petroleum Marketers Agreement (BPMA)
Contact your Cenex representative or refined.fuelsmarketing@chsinc.com with any questions.
