Fall Round of Mystery Shops Start Sept. 16

The spring round of Cenex® Retail Excellence Daily (RED) mystery shops is now closed. If you received a score of 88% or higher and passed all crucial brand questions, you are good to go – we will see you next spring!

If you scored below an 88% and / or failed a crucial question(s) you will be re-shopped between Sept. 16 – Nov. 15, 2019. This second assessment is to confirm that all brand infractions have been remediated from the spring round. After this second assessment, it is important that all failed crucial questions are resolved and communicated promptly with your Cenex Representative.

Consecutive failures will result in enforcement of contractual rights to ensure compliance with Cenex Retail Image Standards. Enforcement may include, but is not limited to;

  • $250.00 fine for two consecutive fails
  • $500.00 fine for three or more consecutive fails
  • Termination of the Branded Petroleum Marketers Agreement (BPMA)

Should you have any questions on the RED mystery shop program, please email refinedfuelsmarketing@chsinc.com or click here to download the shopper guide.

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